Get help with Averil
Email averil@averil.ai and a person on our team replies within two business days, usually much sooner. You do not need an account to write to us.
Contact us
| For | |
|---|---|
| Questions, problems, billing, account and data requests | averil@averil.ai |
| Security vulnerabilities in Averil | security@averil.ai |
If Averil is already in your Slack, you can also ask it directly by mentioning @Averil or sending it a direct message.
Common questions
- Installing Averil in Slack: see Averil for Slack and the getting started guide.
- Averil is not answering: check it is a member of the channel (
/invite @Averil), then see troubleshooting. - What Averil can see and change: see permissions and your data.
- Removing Averil: a workspace admin removes it from Slack's Manage apps page. Its access ends at once.
Your data
To see, export, correct or delete the data we hold about you or your workspace, email averil@averil.ai from an address in that workspace. We confirm the request and complete it within 30 days. Deletion covers your cases, evidence, settings and stored tokens, apart from records the law requires us to keep.
How we handle data is in the privacy policy. Our terms are here.